20 October 2020

Why App Maintenance & Support is Essential After Launch

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GearedApp Team

Did you know that there were 37.8 billion app downloads from Apple App Store and Google Play during Q2 of 2020?

With such high demand, it’s critical to make sure your app offers a seamless user experience and keeps your audience engaged.


The most successful mobile apps will find creative solutions for maintaining a large number of active users and achieving a high retention rate. By investing in regular app maintenance and support, you can make sure your app continues to offer value and deliver an enjoyable experience.

Join us as we explore app maintenance and support, why it’s important, and how you can use the different types of app maintenance to keep your apps up to date.


Why Is App Maintenance Important?

Some companies might fail to understand the importance of regular app maintenance and support, but software needs caring for even after it’s launched. App development should never be seen as a one and done, but a continual ongoing process.

Over time as technology evolves and user requirements change, you might experience issues like:


  • App lagging & crashes
  • Excessive memory & data consumption
  • Poor connection speed
  • Inconsistent screen size
  • Draining out the battery of the device


Regular app maintenance helps you prevent and fix these errors so you can avoid users from abandoning your app. The more complicated and high-class your app is, the bigger your database has to be, which also increases your need for app maintenance.


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Types of App Maintenance

Different situations call for different approaches. Throughout the course of your project, you might use a mixture of the five types of app maintenance to review and update your web or mobile app:


Preventive Maintenance

As the name suggests, preventative maintenance prevents errors from occurring by using code restructuring and optimisation and documentation updating.

Preventative maintenance helps you increase the understanding and maintainability, and decrease the deterioration of your software in the long-run. By executing preventative maintenance, you’ll also reduce the number of unpredictable effects your software may have and help your app become more scalable and stable.


Corrective Maintenance

Corrective maintenance repairs any faults or defects in your app’s everyday functions. Some corrective maintenance repairs include errors related to design, coding and application logic.

Errors are caused by many factors and can prevent your app from conforming to its agreed specifications. For example, design errors mainly occur when changes made to the app are incorrect, communicated poorly, or misunderstood while logical errors result from incorrect implementation of design specifications, or faulty logic flow. Regardless of the reason for the error, corrective maintenance can help fix the problem before it becomes full blown.


Emergency Maintenance

Sometimes a problem arises in your mobile app that plagues the system and requires immediate intervention. When you find yourself in an unpredictable and problematic situation regarding your web or mobile app, emergency maintenance takes immediate action to avoid any permanent damage to your system.


Perfective Maintenance

Perfective maintenance changes the source code to offer new features and functionalities to address user requirements. Your developers, or your users, might come up with different ways to expand the system or suggest new features to further ‘perfect’ the app.

This type of maintenance is used to evolve the requirements and features in your existing system. You also use perfective maintenance to remove any features that are outdated or simply not aligned with app goals.


Adaptive Maintenance

Adaptive maintenance focuses on implementing changes in a particular part of the system that’s directly affected by changes in another part of the system.

You use adaptive maintenance to adapt your app software to changes to its environment. In this context, ‘environment’ refers to external factors that influence your apps, like hardware or operating systems. Business rules, work patterns, and government policies are other examples of external factors that can have a significant impact on your system.


GearedApp’s App Maintenance & Support Process

Our team uses an agile approach to make sure your app is successful before, during, and after launch. Software requires proper maintenance and support to make sure they continue to deliver results long after launch, which is why we offer Support & Maintenance as part of our services.

We stay by our clients’ side along the way to make sure their products remain up-to-date and compliant with their requirements. We provide our clients with a dedicated support portal to report any issues they have, and ask for help from the team. By doing this, we can keep them up-to-date and make sure our communication remains agile and transparent.


We also actively monitor each of our clients’ systems for any issues to allow us to catch any errors before their users do.

By using a variety of monitoring tools, including Jira Service Desk, Stackdriver, Instabug and Cypress, we can maintain product quality. In addition, our QA team regularly performs in-depth manual tests to allow us to stay ahead of any issues.


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Overcome Maintenance Challenges With GearedApp

At GearedApp, we’ve set out a clear plan of all the steps we’ll take from start to finish to make sure you achieve the desired results.

We have successfully helped several clients overcome challenges during the development stage and maintain their app long after its initial launch.


Visit our blog for more valuable insights, or contact us to find out more.