Support & Maintenance

Flexible support services to give you peace of mind

We're Here for the Journey

Software doesn’t just exist, it needs to be cared for. Once your project is completed, it’s important that it’s regularly reviewed to ensure that it’s secure and working as intended. Over time any third parties, APIs and libraries that we use might require updates, or might even need to be replaced. 

Have peace of mind that you have a full development team by your side to take care of everything along the way.

Dedicated Support Portal

As time goes by, there can be any number of small issues that occur as technology evolves and your platform is used in the wild. Occasionally you may spot something that we haven’t yet found. 

In order to ensure everything is well documented and tracked we will provide you with a dedicated support portal to report any issues you have, and ask for any help from the team. This allows us to keep you up-to-date and for communication to remain transparent.

Monitoring and Scheduled Testing

In order to support your platform well, we actively monitor for any issue so that we try to catch anything before your users do. 

We use a variety of monitoring tools, to maintain a high level of quality and consistency. We also schedule in-depth manual tests with our QA team regularly so that we can stay ahead of any issues.

Jira Service Desk

Stackdriver

Firebase Crashlytics

Cypress

Instabug

When working with us, you can expect more

Ethics

We are passionate about doing things as well being aware of the impact of our work. This influences everything we do, and means you won’t find a more trustworthy and transparent team.

Process

We base our design and development processes on Agile methodologies, which means we work in short bursts with regular feedback, demos and updates throughout. We know communication is crucial and will always keep you in the loop.

Technology

We specialise in a range of modern, tried and tested technologies that we know and trust. We will select our stack dependant on your requirements, but you can rest assured that our stack will align with your vision for the platform. 

Quality Assurance

QA is a vital part of our development process. To ensure our platforms are up to scratch, we integrate automated tests, and combine this with manual testing by our dedicated QA testers.

The Team

Our team is what brings our work to life. Our expert bunch of designers and developers are dedicated to Tech for Good, and are passionate about our work. As curious self developers, we all have unique backgrounds but push ourselves to the limits by constantly learning, teaching and adapting.

"I was impressed with GearedApp’s attentiveness and responsiveness."

James McIlroy, Founder & President, EnteroBiotix

Our Core Services

Check out our range of digital development services

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